Esurance Inc. is one of the car insurance providers in the United States. Esurance provides auto insurance through the internet or phone, and the company has founded several branches in 30 states.
The company launched its website in 1999, and since then, it has written personal car insurance in different states. Esurance was one of the leaders of online auto insurance, and its site is one of the first websites that present quotes of other leading insurance providers for purposes of comparing.
Presently, Esurance has more than 500,000 policyholders. Esurance may be comparatively new to the industry when compared to some of its big competitors. However, in recent times, the company has developed impressive practices. The company is also known for being environmentally helpful. The company has begun efforts to reduce support reforestation, the use of paper, and reduce greenhouse gas emissions. It has been said that such attempts are plus points for the auto insurance provider.
Advantages and Disadvantages
THE ADVANTAGES OF ESURANCE
GOOD WEBSITE AND FAST SERVICE
Esurance reviews from most clients, talk about the user-friendliness of their site. Customers agree with the fact that quotes can be obtained conveniently. The company also offers insurance to vehicle owners within a short time frame. It is also easy to renew an auto insurance policy. The site allows customers to view their policy information. Customers can also easily print temporary insurance ID cards. The insurance company will give you real insurance cards once they are ready.
Premium rates are within the competitive range, although not necessarily the lowest in the market. The company provides great rates for drivers with good driving records.
RELIABLE ONLINE CUSTOMER SUPPORT
Majority of Esurance reviews are positive reviews about the company’s support service. As reported by most clients, their customer service responds to phone calls and emails right away and with a suitable attitude.
DISADVANTAGES OF ESURANCE
One thing that some customers complain about is unmentioned fees, which prevent others from obtaining the company’s insurance products. The quote may not include small fees that add up to the original quote. Therefore, premiums are actually a bit higher than what is showed on the website. There are also clients that complain about charges received from paper billing.
ABSENCES OF LOCAL AGENTS
Esurance car insurance does not have any local agent. The company operates online and gives services online or over the phone. If you have concerns, there is no one from your state that will guide you in person. Instead, someone over the phone will handle your issues and try to help you. This is acceptable by some, particularly those who find getting car insurances on the internet more convenient. However, some people still prefer the old-fashioned way of speaking to an agent personally.
This is a common unfavorable Esurance review from unhappy clients. It is ordinary for insurers to penalize car owners who cancel their insurance policy, but the company is said to have worse consequences than any other insurer. Termination of policy may cause an insurance holder to lose hundreds of dollars. Customers may either have to stay under the policy or endure the financial drawbacks of cancellation.
Esurance is fully online. This carrier is best for those who are technologically experienced. You receive a full list of quotes and you can choose online. You can also print out your proof of insurance immediately. There is a full chat service available so you can quickly have your questions resolved. You can also call them to speak to a live person and also use the automated system. This company makes it possible to make a choice as big as purchasing insurance easy and fast.
Esurance does most of its business primarily online. Cutting out costs of local authorized agents means they can pass savings on to you.
Although Esurance offers 24/7 agents at your convenience; its customer service ratings and claimed service satisfaction is below average when compared to the best auto insurance providers.
Getting a Quote
Esurance is one of the most affordable auto insurance companies. However, it does come at a price. If you want to manage your car insurance needs mostly online without an authorized local agent, Esurance’s savings are well worth it. Esurance is available 24/7 online or over the phone, but customer service scores suffer across the board.
To know more about Esurance Auto Insurance, you can visit: Esurance